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This web page fenavic.com has the following on the homepage, "Advanced customer support automation solutions for next generation service providers." We viewed that the webpage also said " Dramatically reduce the call time." It also said " Skip a generation in customer support. Apply newest technology without changing your desktop. Increase service output per given time. Assists the call center representative to identify and diagnose support calls. Design and modeling of diagnostic scenarios." The header had Fenavic as the highest ranking search term. It is followed by Customer Service Automation, Telecom, and Service Assurance which isn't as ranked as highly as Fenavic. The next words they used was Network Assurance. Support Automation was included but will not be viewed by search parsers.